1. 100% SMOKE-FREE:

The Edenfield House has been 100% Smoke-Free indoors. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our
facility.

Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors.   This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others.  A Designated Smoking Area is provided outside and away from the building. Marijuana is prohibited at all times.

 

2. CANDLE, INCENSE, ESSENTIAL OILS:

Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine assessed, and the guest may be evicted with no refunds.  

 

3. NO-COOKING, COOKING  APPLIANCES, COMBUSTIBLES, OR FIREWORKS:

The safety of our guests, staff, and this facility is extremely important to us.  Preparation of food in guest rooms by any type of
cooking appliances is prohibited.  A minimum fee of $300.00 will be charged for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property. A microwave is available 24 hours for all registered guests to use in our breakfast
area.  Coffee is also available twenty-four (24) hours in the breakfast area.  
 

4. GUARANTEED RESERVATIONS:

All reservations must be guaranteed with a valid major credit card.  Guests must be 18 years and older.  We accept Visa, Master
Card, American Express, and Discover Card.  We do not charge your credit card at the time you make your reservations.  Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled forty-eight (48 hours), hotel time, prior to your arrival date, in order to avoid being
charged for your full stay, plus tax.  Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date.  If you have not checked in by that time, a NO-SHOW fee of 100% of your stay, plus tax will be charged to your card. The Edenfield House is not responsible for weather conditions, personal emergencies, or schedule changes.

 

5. CHECK-IN TIME:

3:00pm

 

6. EARLY CHECK-IN/PRE-REGISTRATION:

Early check-in is offered based on availability.  If you require a guaranteed check-in for arrival prior to 3 p.m. please contact us
directly to make reservations and complete a credit card authorization form prior to your arrival (478) 237-3007.

 

7. CHECK-IN REQUIREMENTS:

Guests must be at least 18 years of age to check in at the Edenfield House.  In the interests of security and to prevent fraud,
Guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in.  A valid, signed, and pre-approved credit card in the name of the guest registration is also required.  It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card.  Some banks hold pending authorizations for up to 30 business days.

 

8. PRE-AUTHORIZATION AT BOOKING:

We have required pre-authorized of credit cards/debit cards at check-in since 2012.  A pre-authorization is a temporary hold of a
specific amount of your available credit limit balance placed on your credit/debit card for the first (1) night of your stay, plus tax.  All credit/debit cards are pre-authorized at booking.  Pre-authorization is not a charge to your account, it is a hold on those funds.  Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank. Generally, most banks release the hold within 3-5 days.  It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations.  We are unable to remove pre-authorizations directly through our hotel.

 

9. GUEST REGISTRATION:

We require valid contact information from the guest making the reservations including first and last name, address, phone number.

 

10. CHECK-OUT TIME: 

Room rental period expires at 11:00 a.m.  Additional day charge, plus tax may apply for late checkout.

 

11. CHECK-OUT PROCEDURE:

Check-out time is 11 a.m.  Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible.  If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request.  A charge may apply for late check-out.

 

12. EARLY DEPARTURE:

Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.

 

13. SPECIAL REQUESTS:

We will make every effort to honor special requests such as a specific floor or room number, adjoining rooms, roll-away beds,
refrigerator/microwaves, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate.   However, the availability of these items cannot be guaranteed in advance. 

 

14. MICROWAVE/REFRIGERATOR:

Except for the microwave and refrigerator units that the hotel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited.  None of the rooms have a microwave. Use of the breakfast area microwave is provided to all registered guests 24 hours a day.  We ask that you refrain from microwaving any pungent food as the odor is difficult to remove from fabric, a cleaning fee may be assessed. Most commercially prepared food intended for the microwave has not previously caused a problem, so we suggest that option.  Microwaving your fresh caught trout would be an issue.

 

15. ADA/HANDICAPPED ROOMS

While there are no rooms that are completely compliant with ADA standards, we are more than happy to discuss individual needs and available rooms to fit those needs. The Edenfield House does have wheelchair access but no roll-in showers. If you have questions about how we can meet your needs, please contact the hotel directly (478) 237-3007. 

 

16. PAYMENT:  

All reservations must be guaranteed with a valid major credit card.  Guests must be 18 years and older.  We accept Visa, Master
Card, American Express, and Discover Card.  We do not charge your credit card at the time you make your reservations.  Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled forty-eight (48 hours), hotel time, prior to your arrival date, in order to avoid being
charged for your full stay, plus tax.  Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date.  If you have not checked in by that time, a NO-SHOW fee of 100% of your stay, plus tax will be charged to your card.  The Edenfield House is not responsible for weather conditions, personal emergencies, or schedule changes.

 

17. CHECKS:

We do not accept checks

 

18. DEBIT CARD/CREDIT CARD HOLDERS:

Your Debit or Credit Card will be pre-authorized at check-in for the full amount of your stay.  The pre-authorization will HOLD the funds until check-out, at which time the amount actually incurred during your stay will be charged.  If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately.  The Edenfield House has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties
or any other resulting fees or charges.  It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your debit or credit card.  Some banks hold pending authorizations for up to 30 days. 

 

19. GIFT CERTIFICATES:

Please contact the hotel directly to purchase or redeem gift certificates (478) 237-3007 unless the transaction takes place directly at the hotel.

 

20. TAX EXEMPT GUESTS:

Guests with GSA payment cards will be taxed or exempt in accordance to their individual card status.  If tax exempt status cannot
be verified at check-in you will be charged a lodging tax until verification is made.

 

21. RATES:

All rates are quoted in United States currency, plus tax. Rates may increase without notice.  Rates as advertised on the Edenfield
House website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion.  Rates are based on queen room (1-3 occupancy), queen with two queen beds (1-4 occupancy) and king room (1-3 occupancy) and are subject to availability.

 

22. RIGHT TO REFUSE SERVICE:  

The Edenfield House is privately owned and operated.  We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws.  The Edenfield House has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Georgia and the owners for the operation and management of the hotel. The Edenfield House will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or
permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by The Edenfield House for the operation and management of our hotel. 

 

23. QUIET HOURS: 

10:00 p.m. to 8 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times.  Doors should be opened and closed quietly.  No congregating or running in halls.

 

24. VISITORS:

Visitors must be accompanied by the registered guest at all times.  As a registered guest, you are responsible for your visitor at all times.

 

25. BREAKFAST:

Visitors may not join a registered guest for a free breakfast. Visitors may pay $10 per person for breakfast meals that are
included in your stay. Visitors may pay $10 plus listed upcharge for A Little Extra breakfast meals.

 

26. PET POLICY:

The Edenfield House has one (1) room that is pet friendly. One (1) well-behaved family pet is permitted unless they are prohibited by state law or ordinance. Service animals are always welcome. Pet must be declared when booking the room to ensure our pet-friendly room is available. Please keep your pet on a leash (or in a carrier) when you are outside your room. In
consideration of all Edenfield House guests, a pet must never be left unattended in the guestroom unless secured in a crate or carrier. Dog-walking services are available. Please inquire at the Front Desk for such a service or with any questions at (478) 237-3007.

 

27. CONNECTING ROOM POLICY:

Connecting rooms are subject to availability and can only be booked directly through the hotel.  Please call the hotel directly to
discuss the available configuration.

28. DISCOUNTS:

We offer discounted room rates for return guests, members of the military, and seniors. 

29. CANCELLATION: 

The Edenfield House is not responsible for weather conditions, personal emergencies, or schedule changes.  Reservations must be cancelled forty-eight (48 hours) hotel time, prior to your arrival date, in order to avoid a full stay cancellation fee plus taxes. If you cancel any reservation, you must obtain and save the cancellation number for your records. 

30. NO SHOW CHARGES:

Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being
charged to your credit card.  You will be charged the full stay plus taxes.

31. GROUP RESERVATIONS: 

Large group/Block reservations must be cancelled eight (8) weeks prior to arrival date.  Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.

32. HOUSE RULES:

Groups, school groups, sports teams, weddings, special events, etc.

 

Please contact hotel directly for current House Rules (478) 237-3007.  Schools and sports teams are directed to also review their
specific school or sport organization Code of Conduct.  

33. ACCESS TO ROOMS:

Management reserves the right to enter a room for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to
aid in eviction.  The right to privacy ends when a Hotel Policy/House Rule is broken.  Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.

34. CHILDREN: 

Children of all ages are welcomed. Children aged 15 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding.  As the parents, guardians, or chaperones of children you are personally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised. 

35. ADDITIONAL BEDDING:

A limited number of rollaway beds are available upon request.  Availability is on a first-come, first-served basis for a King
room or Suite only.  The charge is $10.00 each, plus tax per night. Maximum capacity of rollaway is one (1) per room. There is an extra pillow and blanket located in each closet.

36. MAXIMUM OCCUPANCY:

Room occupancy requirements are based on fire code/fire safety restrictions. Queen Room maximum occupancy is 3, King Room maximum occupancy is 3, and Queen Double Room is 4.  If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the inn.

37. ROOM KEYS:

Room keys are issued to the registered guest(s).  No room keys will be issued to youth under 18 at any time.  Please return room
keys to Front Desk at Check-out or leave them on the desk in your room. 

38. HOUSEKEEPING/ROOM INSPECTION:

Housekeeping is available on request. It is best to let us know when you will be gone so we can best work around your schedule. This is a 100%NON-SMOKING hotel, including medical marijuana. Rooms are rented to guests inappropriate condition without any prohibited odor.  Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited
items.  If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund. 

39. LINEN CHANGING:

Your comfort is very important to us.  For guests staying multiples nights, used towels may be exchanged. Just let us know and we will be happy to assist. The laundry room is prohibited to unattended guests. If your linen is soiled and you would like it changed, we would be happy to accommodate. Please contact our Front Desk staff if you have any additional questions or concerns.

40. LOST & FOUND POLICY:

The Edenfield House assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (478) 237-3007 and we will try to assist you in locating your lost item. 

41. FOUND ITEMS:

The Edenfield House is not responsible for any item left behind by a guest.  However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days.  Reasonable effort will be made to notify the guest that an item has found.  Perishable items, underwear, and miscellaneous toiletries are discarded.   

42. RETURNS:

We would be happy to return your lost item(s) to you by United States Postal Service.  Sorry, no UPS or FED EX deliveries.  Your
credit card will be charged packaging and postage, plus a $10.00 handling fee.  A separate receipt will be mailed to you.  The Edenfield House is not responsible for any item lost or misdirected during shipment by the United States Postal Service.  Please contact the USPS Customer Service Department at 1-800-275-8777.

43. UNCLAIMED ITEMS/NO CONTACT: 

Lost & Found items are held for fourteen (14) days while we attempt to contact the guest.  If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by the Edenfield House. 
 

44. ALCOHOL POLICY:

Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room.  Alcohol consumed during special events served by a licensed caterer with permit to serve/sale alcohol is restricted to those 21 years old or older (valid photoidentification required) and can only be consumed at that event venue. 

45. FIREARMS AND WEAPONS:

The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises.  The Edenfield House recognize that guests and vendors may legally possess firearms or weapons for a
variety of legitimate purposes.  This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises.  The Edenfield House is private property.  Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our hotel premises for storage purposes only, with the understanding that they are personally responsible for following:

         – Guests must abide by all Federal, State, and local laws.

         – No cleaning of firearms is permitted on hotel premises.

         – Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labeled with their name and contact information.

         – Damages caused by arrowheads will be charged accordingly, please be careful.

Guests and vendors who fail to abide by our policy may be asked to leave the hotel premises, are subject to trespass and may be subject to further legal action.  Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy.  It is our policy to promptly turn over any firearms left on the property to the Emanuel County Sheriff’s Office if we are unable to contact the owner.  Questions concerning these policies or its implementation maybe addressed to the hotel owners directly (478) 237-3007.

46. BICYCLES/HOVER BOARDS/ROLLER BLADES:

Bicycles, hover boards, and roller blades are not permitted in guest rooms.  Depending on available space, Front Desk staff will be happy to secure these items for the guest.  We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.

47. IN CASE OF EMERGENCY OR FIRE:

Please notify Front Desk in the event of a fire or other emergency.  A map that shows emergency exits can be found on the back of your room door and in the Guest Information Notebook located in each guest room.

48. FIRE SAFETY POLICY:

The hotel is fully equipped with smoke detectors, fire safety information in Guest Room Notebook, and emergency evacuation plans on the door of each guest room.  Please review this important information.

49. NO IN-ROOM PARTY:

The Edenfield House enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times.  No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise.  If our request is not followed, the guest will be asked to leave the hotel without refund.   Registered guest(s) is responsible for all persons visiting.  Non-Registered visitors are only permitted until
10:00 P.M.  If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party.  You will be ordered to vacate the premises without refund and may be assessed a Guest Compensation Disturbance Fee.

50. FREE WiFi ACCESS:

Access to our WiFi is free for our registered guests.  The hotel WiFi access code is subject to change without notice.  WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. The Edenfield House assumes no liability for guest use. 

51. ENFORCEMENT:

All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by the Edenfield House for safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum $50.00 cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules.

52. TERMS & CONDITIONS:

The Edenfield House makes its best efforts to ensure that all the information that appears on its website is accurate.  However, no warranty, expressed or implied, is given that the information provided on this website is error free.  The Edenfield House does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.

53. LINKS:

The links provided on the Edenfield House website are for the convenience of site visitors and are provided in good faith.  The
Edenfield House does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.
 

54. ILLNESS AND EPIDEMICS:

The Edenfield House reserves the right to refuse accommodations to a guest arriving with a contagious disease.  In cases where sickness occurs during the stay, please notify the Front Desk staff.  In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility.  During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
 

55. INFESTATION:

The cleanliness of our rooms is extremely important to our guests.  If you bring any infestation into your room or onto our hotel
premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation. 

56. PARKING AT OWN RISK:

Parking for registered guest(s) is free.  All vehicles are parked at the risk of the owner. The Edenfield House shall not assume
liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property.  If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense.  No vehicle repairs on hotel premises. 

57. DAMAGE AND/OR THEFT OF HOTEL PROPERTY

You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay.  The Edenfield House reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by The Edenfield House as a result of the aforesaid.

Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

58. DAMAGE DISCOVERED AFTER CHECK-OUT:

Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.

59. DAMAGE TO ROOM: 

Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room.  Any costs associated
with repairs and/or replacement will be charged to the credit card of the registered guest.

60. DAMAGE TO MATTRESSES AND BEDDING:

Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, food, pets, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

61. DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:

The Edenfield House reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers.  Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will

be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel.  Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion.

Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee,

cleaning fee, guest compensation, etc.

 

62. CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES:

The Edenfield House reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice. 

 

Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Notebook, and available from Front Desk staff upon request.

 

63. BUSINESS:

Photocopies, faxes, stamps, paper, envelopes, etc. are provided for a fee.